Self-Guided Lecture

Resolving Conflict at Home, School and Work
Respect for Self and Others

Series Slide — 26

Use specific rather than
general language.

Confrontation is most effective when
it is specific and timely.

To generalize as if the offense happens all the time... “You always cut me off...,” is not helpful.

Rather, use words like, “I didn’t like it that you cut me off last week when we were talking.”


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